At Brock Industry Pvt Ltd, we are committed to ensuring that our customers are fully satisfied with their purchases. If you are not happy with your order, please review our Refund & Return Policy below.
- Eligibility for Returns
✔ Products can be returned within 7–14 days of delivery.
✔ Items must be unused, undamaged, and in their original packaging.
✔ Proof of purchase (invoice or receipt) is required for all returns.
- Non-Returnable Items
✘ Customized or personalized items.
✘ Discounted or clearance products.
✘ Items damaged due to misuse, negligence, or normal wear and tear.
- Process for Returns
- Contact our customer support at 📧 info@brockindustry.com or 📞 +44 7862 036752
- Provide your order number, product details, and reason for return.
- Once approved, we will share the return address and instructions.
- Customers are responsible for return shipping costs unless the product is defective or incorrectly delivered.
- Refunds
✔ Once we receive and inspect the returned item, we will notify you regarding your refund status.
✔ Approved refunds will be processed within 7–10 business days to your original payment method.
✔ Please note that shipping charges are non-refundable.
- Exchanges
We only replace items if they are defective, damaged, or delivered incorrectly.
If you need an exchange, please contact our support team with your order details.
- Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or payment provider first.
If the issue persists, contact us at 📧 info@brockindustry.com for assistance.