At Brock Industry Pvt Ltd, we aim to ensure our customers are fully satisfied with their purchases. If you are not happy with your order, please review our return and refund policy below.
- Eligibility for Returns
Products can be returned within 7–14 days of delivery.
Items must be unused, undamaged, and in their original packaging.
Proof of purchase (invoice or receipt) is required for all returns.
- Non-Returnable Items
Customized or personalized items.
Discounted or clearance products.
Items damaged due to misuse, negligence, or wear and tear.
- Process for Returns
- Contact our customer support team at 📧 info@brockindustry.com or 📞 +92 300 8489654
- Provide your order number, product details, and reason for return.
- Once approved, we will share the return address and instructions.
- Customers are responsible for return shipping costs unless the product is defective or wrongly delivered.
- Refunds
Once we receive and inspect the returned item, we will notify you regarding your refund status.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping charges are non-refundable.
- Exchanges
We only replace items if they are defective, damaged, or delivered incorrectly.
If you need an exchange, please contact our support team with your order details.
- Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or payment provider first.
If the issue persists, contact us at 📧 info@brockindustry.com for assistance.